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Frequently Asked Question

How to register on Coop App Service?

  • To register first you must hold coop bank account
  • Install the application from play store or app store
  • Open the application
  • Select Register/Activate
  • Select Retail Banking
  • Select Register Now
  • Enter Account number and Captcha
  • Select activate now
  • Enter the activation ID and code sent via SMS
  • Enter username (Min 8 characters) then check availability
  • Enter password (Min 8 alphanumeric characters)

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Digital banking access locked

Try after 3 minute by changing your password.

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How to reset password?

Step 1:- on login screen click on " can't sign in" button
Step 2:- select " retail banking"
Step 3:-on the first field enter your account number and on the second field enter the captcha then click continue button
Step 4:-you will get you username and there is "reset my password " button and click it
Step 5:- you will get OTP on SMS , so you will enter the OTP and click next
Step 6:- you will get the field to enter your new password and reenter your password on the second field and click continue button.

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My password is Expired. How to fix it?

Step 1:- Open the app or web link and click on " Can't sign in?"
Step 2:- Select " Retail banking"
Step 3:- On the first field enter your account number and on the second field enter the captcha then click Continue button
Step 4:- You will get you username and there is "reset my password " option then click it.
Step 5:- You will get OTP on SMS , so you will enter the OTP on provided field and click Next
Step 6:- You will get the field to enter your new password and re-enter your password on the second field enter strong password that must have capital letter, small letter, special symbol and number and click Continue button.

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I transferred money to other bank, but not yet credited.

It will be refunded to your account within 2 or less working day. Until it will be refunded have patience!

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What are the sign in options available for the Coop App Service?

There are 3 sign in option

  1. Username and Password
  2. PIN
  3. Biometrics(Facial Recogonition(Face ID) or Fingerprint

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My digital banking accessibility is disabled. How I gain access it again?

 Visit your nearest branch with ID in your hand. They fill Coop App Service Management form with checked enable digital bank.

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Doesn't take password after we enter username. Why?

After your input your username click Check Availability under username field. If it displays ‘Username is available’ and now you can enter your password. But if it says ‘Username is not available’ username you entered is already taken by another user so use another.

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Suspended digital bank access

If you want to suspend your digital banking access for some reason you can do it from the app or from web link. From the app: Step 1: Open the and enter your username and password. Then click Sign In button. Step 2: Click humberger menu and select Setting and click Digital bank access Step 3: S

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FRAUD AWARENESS

Typically characterized by deceiving users into willingly participating in transactions under false pretenses. Fraudsters often use social engineering tactics to manipulate and trick account holders into voluntarily sharing their sensitive information or money. This is often achieved through social engineering tactics like phishing, calling or through SMS.

How to protect our selves

  • Ensure that you download and use the official mobile banking app or web link provided by this bank.
  • Be cautious of any suspicious links or emails asking for personal or financial information.
  • It's also important to regularly review your account activity and report any unauthorized transactions immediately.
  • Use strong, unique passwords for your mobile banking accounts.
  • Be wary of unsolicited calls or messages asking for sensitive information.
By staying vigilant and following these precautions, you can help protect yourself from digital banking scams and fraud.

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Why Coop App?

Efficiency
Diversification
Uniformity
Security
Accessibility
Insight

Retail

Leveraging the latest technologies to create personalized, seamless experiences for customers across various digital touchpoints, it offers services such as online and mobile apps, catering to the convenience of customers, providing access to information, and transactional services anytime, anywhere.

It's truly remarkable how the latest technologies can be harnessed to create personalized and seamless experiences for customers. By offering services such as online platforms and mobile apps, businesses can cater to the convenience of their customers, providing them with easy access to information and transactional services anytime, anywhere. These digital touchpoints empower individuals to engage with businesses on their own terms, allowing them to interact, make purchases, and obtain necessary information with just a few taps or clicks. It's all about enhancing the overall customer journey and making it as smooth as possible.

One of the key advantages of these digital touchpoints is the ability to provide customers with instant access to information. Gone are the days of waiting in long queues or searching through physical documents. With just a few swipes on a smartphone or a few clicks on a website, customers can find answers to their questions, check product availability, or even track their orders in real-time. Moreover, these digital platforms often offer personalized recommendations and tailored experiences based on individual preferences, which further enriches the customer experience. It's incredible how technology has transformed the way we interact with businesses and has made our lives more convenient.
  • Various banking services for personal transactions.
  • Monitor and manage finances with ease and convenience.
  • Enjoy secure and convenient online bill payment functionality.
  • Easily view and edit personal information and account settings.
  • Empowers to manage finance via mobile apps and online banking interactions.
  • Allows to enjoy a seamless experience.
  • Enables to manage accounts, make transactions and access banking services 24.

Business

Business banking has truly revolutionized the way businesses interact with their finances. By offering seamless interactions across multiple channels, it allows business customers to manage their financial affairs with utmost convenience. Whether it's through online platforms, mobile apps, or even dedicated business banking services, these digital touchpoints simplify financial management processes for businesses. From monitoring cash flow to making transactions, it streamlines the entire financial ecosystem.

The beauty of business banking lies in its ability to help businesses achieve operational excellence. By providing a centralized platform for financial activities, it eliminates the need for manual processes and paperwork. This automation not only saves time but also reduces the chances of errors or discrepancies. With real-time access to financial information, businesses can make informed decisions, optimize their cash flow, and efficiently manage their resources. It empowers businesses to focus on their core operations while ensuring that their financial management is handled seamlessly.

The benefits of business banking go beyond just simplifying financial processes. It also opens up opportunities for businesses to explore additional services, such as business loans, investments, and risk management solutions. By leveraging these digital touchpoints, businesses can expand their financial capabilities and grow their operations with ease.

  • Provides access to a wide range of financial products and services across all channels.
  • Enables utilization of online banking services to manage financial activities.
  • Enables easy management of financial activities, streamlines workflows, and reduces operational costs.
  • Enable easily create and manage signatories to your accounts, enhancing convenience and efficiency.
  • Utilize approval matrices to maintain control over transactions and account access.
contact us

Contact us

Telephone:

+251 115 589 694
+251 115 588 926
+251 115 585 943

Email address

coopapp.support@coopbankoromiasc.com

Telegram Group

https://t.me/CoopApp

Africa Avenue, Flamingo Area, Get House Building 6th floor
coopapp.support@coopbankoromiasc.com
Telephone
+251 115 589 694
+251 115 588 926
+251 115 585 943
www.coopbankoromia.com.et